FAQ's
How can I pay for my order?
We offer Cash on Delivery, bank transfers, and online card payments to make your Mominass shopping easy.
Do we ship orders nationwide?
Yes, Mominass ships to all cities across Pakistan.
What are our delivery charges?
We offer affordable delivery rates, and sometimes free shipping promotions on selected orders.
How can I get a refund?
Contact: akqutgroup@gmail.com or WhatsApp +92 339 9003381 for our refund process.
How can I replace a product?
Reach out to our support team to request a replacement. We'll help you swap your product quickly.
Do I have to pay for shipping charges when replacing a product?
Yes, unless the replacement is due to an error or defect from Mominass.
Do I have to pay for shipping charges when returning a product?
Return shipping is usually the customer’s responsibility unless the issue is caused by Mominass.
Can I return a product after 7 days?
We accept returns within 7 days of delivery.
How do I verify the products are authentic?
Shop directly from www.mominass.com to guarantee authentic products.
What will happen if my return request is not approved?
If a return doesn’t meet our policy conditions, the item will be shipped back to you without refund or exchange. Our team will explain the reason clearly.
I still can't find what I'm looking for.
No worries! Email us at akqutgroup@gmail.com, call +92 339 9003381, or WhatsApp +92 339 9003381 — we’re always here to help.