Shipping policy

Last Updated: September 2025

Thank you for shopping with Mominass. This Shipping & Delivery Policy outlines our order processing times, shipping methods, delivery timeframes, and related details for both domestic and international orders.

1. Shipping Areas

• Domestic Shipping: We ship across all major cities in Pakistan, including Karachi, Lahore, Islamabad, Peshawar, and more.

• International Shipping: Currently [available/unavailable]. If available, we ship to selected countries — please contact us for more information.

2. Order Processing Time

• All orders are processed within 1–3 business days, excluding weekends and public holidays.

• Custom-made or pre-order items may require additional processing time (please refer to product details for specific timelines).

3. Shipping Methods & Estimated Delivery Times

*International orders may be subject to customs delays and import duties, which are the customer’s responsibility.

4. Shipping Fees

• Free Shipping: Available on orders over PKR 2,999 (domestic only, if applicable).

• Flat Rate: PKR 200 for most standard domestic orders.

• Variable Fees: Applied based on order weight, destination, and selected shipping method — calculated at checkout.

5. Order Tracking

• Once your order has been dispatched, you’ll receive a tracking number via email or SMS.

• You can track your shipment on the relevant courier's website (e.g., TCS, Leopards, DHL, etc.).

6. Delivery Issues

• Failed Deliveries: If you're unavailable at the time of delivery, the courier may attempt re-delivery or hold your package at a local collection point.

• Incorrect Address: Please double-check your shipping details. We are not responsible for delays or losses due to incorrect information provided by the customer.

• Lost or Damaged Packages: Contact us within 48 hours of delivery if your package is lost or damaged. Provide tracking information and photographic evidence to help us resolve the issue quickly.

7. Returns & Refunds

• For return or refund inquiries, please refer to our Returns & Refunds Policy.

• Return shipping costs may apply unless the issue is due to our error.

8. Contact Us

If you have questions about your order or need help with shipping, feel free to reach out:

📧 Email: akqutgroup@gmail.com
📞 Phone/WhatsApp: +92 339 9003381
📍 Address: Badami Bagh, Lahore, 54900, Pakistan